Support
We're here to help you
How can we assist you?
Our support team is available to help you with any questions about generating itineraries, understanding hold orders, or using VisaVanguard for your visa application.
Live Chat
Chat with our team in real-time during business hours.
Frequently Asked Questions
What is a flight hold order?
A flight hold order is a temporary reservation that holds your seat on a flight without requiring immediate payment. It's perfect for visa applications as it provides proof of travel intent without the financial commitment of a confirmed booking.
How long does a hold last?
Most flight holds are valid for 24-48 hours. The exact duration depends on the airline and route. You'll see the expiration time when you create your hold.
Can I use this for my Schengen visa application?
Yes! Our itineraries are specifically designed for visa applications. They include all the necessary information that embassies and consulates require, including booking references, flight details, and passenger information.
What if my hold expires before my visa appointment?
You can generate a new hold closer to your appointment date. We recommend creating your itinerary 1-2 days before your visa appointment to ensure it's still valid.
Is my personal information secure?
Absolutely. We use Firebase's enterprise-grade security and encryption to protect your data. Your information is never shared with third parties except as necessary to process your itinerary (e.g., with airlines via Duffel API).
Still need help?
Can't find what you're looking for? Our support team is ready to assist you.
Contact Support